Case study

How we elevated Josh’s Paintless Dent Repair

Josh Downie has been fixing dents around Waco since 2014, and his customers gave him a 5.0 on Google. His online presence hadn’t caught up with his work. We started with a commercial, then spent about two weeks making sure every place customers find him looks as good as his repairs.

Josh Downie with his arms crossed, standing next to his Josh's Paintless Dent Repair truck
1 shoot, 3 cutsa 1:40 commercial, a vertical version and a 23-second short
0 → 7services listed on his Google Business Profile
All 62 reviewsreplied to on Google, one by one, in late October
1 new websitehis first, built to match everything else

The starting point

Great work, and a five-star reputation that was hard to find

Josh runs a mobile paintless dent repair business out of Valley Mills, Texas, serving Waco and McLennan County. He fixes hail damage, door dings and creases with no fillers, sanding or paint, and he had 61 Google reviews at 5.0.

But he had no website, so his Google profile sent people to Facebook. His profiles didn’t match each other. Instagram was under his personal name, and his Google listing had no services on it at all.

The commercial launched in September 2026, and the profile and social media work ran from October 24 to November 3. Here’s everything we did:

Josh working a dent out of a vehicle door by hand

Video production

One shoot that fills every channel

We came up with the concept, filmed it and edited a 1:40 commercial that shows Josh’s work, introduces the owner and tells customers who to call. Then we cut it into a version for each platform.

Full commercial

1:40, horizontal

On YouTube, titled for local search with Waco, hail damage and door dings, and pinned on Facebook.

Vertical version

1:40, vertical

A YouTube Short, a pinned Instagram Reel, and on Facebook.

Short cut

23 seconds

Ends on his logo, made for his Google Business Profile, which allows 30 seconds at most.

He is my go to PDR guyA customer, commenting on the commercial’s launch post on Facebook
Josh's Paintless Dent Repair brand kit, showing the logo, six colors, three fonts and matching icons

Brand kit

Everything in one look

We put together a brand kit so every graphic, post and print piece looks like it came from the same business, with everything organized in one client folder. The colors come straight from Josh’s world: his truck’s silver, his shop lights’ blue, and the copper paint of a car he was repairing in the commercial.

  • Logos: white, black and profile-picture versions, plus wordmarks for small spaces
  • Colors & fonts: six colors and three fonts, with notes on where each one goes
  • Photos: 9 stills from the commercial, including Josh with the truck, the shop, detail shots and a before and after
  • Graphics: Instagram highlight covers, a Google review card and a review QR code
  • Brand voice: written from how Josh already talks, and approved by him

Google Business Profile

From half-filled to complete

Your Google profile is often the first thing a customer sees. We worked in two rounds: first access, photos, video and posts, then the search copy and the name fix. We wrote every word using only facts already on his profile, with no new claims or prices, and Josh approved the copy before it went live.

Josh's Google Business Profile, before and after
ItemBeforeAfter
Business name“Josh’s Paintless dent repair”, lowercase“Josh’s Paintless Dent Repair”, matching Facebook and Instagram
DescriptionA typo in the first line and no mention of mobile serviceRewritten for search: 671 of 750 characters, naming 10 towns, mobile service and his insurance work
Services0 listed7 listed, each with its own description naming local towns
PhotosA red barn as the coverLogo set, Josh at work by his truck as the cover, plus 7 stills from the commercial
VideoNoneA 23-second cut of the commercial, made to fit Google’s 30-second limit
Google postsNoneA 5.0 reviews graphic and a “since 2014” post, both with a Call now button
AttributesNot setAppointment required, onsite services
Social linksNoneInstagram and Facebook added
Website linkFacebookHis own website

Google reviews

Every customer heard back

Josh had 61 reviews at 5.0, with some still unanswered. We wrote personal replies in his voice and posted them as the owner, covering all 62 reviews he had by late October. Then we gave customers easy ways to leave a new one. He’s now at 64 reviews, still 5.0.

  • Review link: his direct Google review link, in his Instagram bio
  • Review card: a business-card-size design with a scan-tested QR code
  • Review posts: a “5.0 ★ 61 Google Reviews” graphic, pinned on Facebook and Instagram, and a thank-you post asking for reviews
  • Review story: saved to his Instagram highlights
I hope the work wasn’t pointless… just paintless.One of Josh’s replies, to a reviewer who typed “pointless”
The lettered door of Josh's truck: Josh's Paintless Dent Repair, since 2014

Facebook & Instagram

Same name, same logo, same phone number

We rebuilt both profiles so they match each other and his Google listing, and so they point customers toward a call or a Google review.

Facebook

Josh's Facebook page, before and after
ItemBeforeAfter
Web addressA long profile.php linkfacebook.com/joshspaintlessdentrepair
Profile picture & bannerOlder photosHis logo, and a banner from the commercial with a clear call to action
BioNoneWhat he fixes, since when, and how to reach him
Categories1, including car wash3, all automotive repair and body work
Services0 listed6 listed
HoursMon–Fri 9–5, showing “Closed now”No hours shown, since he works by appointment
MessengerNo auto-replyAn auto-reply pointing customers to call or text
Pinned postsThe commercialHis Google reviews first, the commercial second
LinksNo InstagramInstagram linked; automatic “updated” posts hidden
Photo albumsOnly Facebook’s built-in cover and profile albums, plus duplicate photos10 albums by job type, such as Before & After and Hail Damage Repairs, with the duplicates cleared out

Instagram

Josh's Instagram profile, before and after
ItemBeforeAfter
NameJosh DownieJosh’s Paintless Dent Repair
Profile pictureA truck photoHis logo
BioA short line about no painting or fillersSince 2014, what he fixes, mobile service, and call or text
LinkNoneHis Google review link
Pinned postsNoneHis 5.0 Google reviews and the commercial as a Reel
Old captionA typo in his phone numberCorrected

What we posted

  • Commercial launch: pinned on Facebook, where a customer vouched for him in the comments
  • Reviews graphic: “5.0 ★ 61 Google Reviews” with a customer quote and his review link, pinned on Facebook and Instagram
  • Thank-you post: “Thank you for trusting us with your vehicle!” with a photo of Josh by his truck, asking for reviews. A past customer replied with a glowing comment about his repair.
  • Instagram Reel: the vertical commercial, pinned, captioned “Hail, door dings and creases, gone without touching your paint.”
  • Instagram story: a request for Google reviews, saved to his Reviews highlight

Highlight covers

We designed 6 matching covers: white line icons with a blue accent inside a silver ring on black. Dent repairs and Reviews are live, and the rest are ready for when Josh has stories to fill them.

  • Hail
  • Dings
  • Results
  • Reviews
  • Book
Facebook cover for Josh's Paintless Dent Repair: Dents out. Factory paint stays. With his phone number and 5.0 Google rating.
Absolute magician when it comes to dingsRyan S., the Google review we featured in his reviews graphic
The home page of Josh's new website: Dents out. Factory paint stays.

Website

A home of his own

Having no website was Josh’s biggest search gap, so we built him one. Its main job is simple: get people to call or text.

  • His own domain: joshsdentrepair.com, with wacodentrepair.com and dentrepairwaco.com pointing to it
  • Services: all 7, with fresh copy built from his Google descriptions
  • Trust: the commercial, before-and-after sliders, his 5.0 rating with review quotes, and a link to leave a review
  • Answers: a section of frequently asked questions about paintless dent repair
  • Built for phones: a call or text button in every section and a sticky call bar

Visit joshsdentrepair.com →

Local SEO

One consistent business, everywhere Google looks

We focused on local search: helping people around Waco find Josh when they look for dent repair. His Google profile, website, social media and YouTube listing all use the same words, towns and details, so Google sees one business.

We wrote around the phrases his customers search for:

  • paintless dent repair Waco
  • PDR Waco TX
  • hail damage repair Waco
  • mobile dent repair
  • door ding repair
  • dent removal Central Texas

On Google

  • Description rewritten around search phrases, naming 10 towns plus “PDR” and “resale value”
  • 7 service descriptions, each naming where he works
  • Business name matched across platforms
  • Owner replies to his reviews, since Google weighs review activity
  • Social links and website link added

On his website

  • Page title and description that lead with “Paintless Dent Repair in Waco, TX”
  • The same name and phone as his Google listing, with his Valley Mills address
  • A service area of about 50 miles around Waco, with 38 towns named
  • Local business and FAQ data that search engines can read: services, area served, hours and profile links
  • A sitemap so search engines can find the site

Everywhere else

  • The same name, phone and logo on Google, Facebook and Instagram
  • A phone number typo fixed
  • Commercial titled and described on YouTube for Waco, hail damage and door dings
  • Service categories and service lists added on Facebook
Read the exact copy we published on his Google profile

Main description

Josh's Paintless Dent Repair is a mobile paintless dent repair (PDR) service based in Valley Mills, TX, fixing dents the factory-finish way since 2014. Josh comes to your home or workplace and removes hail damage, door dings, large dents, body line dents and creases with no fillers, sanding or paint, so your vehicle keeps its original finish and resale value. We work directly with your insurance on hail damage claims and handle pre-sale and lease-return touch-ups. Serving Waco, Valley Mills, McGregor, Hewitt, Woodway, Robinson, Lorena, Gatesville, Clifton, Whitney and all of McLennan County and Central Texas. By appointment only. Call or text for a free estimate.

Mobile Dent Repair - We Come to You

Mobile paintless dent repair across Waco and Central Texas. Josh comes to your home or workplace and removes dents on-site, so you don't lose a day without your vehicle. Serving Valley Mills, McGregor, Hewitt, Woodway, Robinson, Lorena and nearby towns. Call or text for a free estimate.

Hail Damage Repair

Hail damage repair in Waco and Central Texas using paintless dent repair (PDR). Hail dents are worked out from behind the panel with no fillers, sanding or repainting, so your vehicle keeps its factory finish and resale value. Free hail damage estimates.

Insurance Hail Claims

We work directly with your insurance company on hail damage claims, from estimate to finished repair. Paintless dent repair keeps your original factory paint intact. Serving Waco, Valley Mills, McGregor, Hewitt and surrounding McLennan County. Call or text to get started.

Door Ding Removal

Door ding and parking lot dent removal with paintless dent repair. Small dings are pushed out from behind the panel with no paint, filler or body shop visit, and your factory finish stays original. Mobile service in Waco and surrounding Central Texas towns.

Large Dent & Crease Repair

Large dents and creases repaired without fillers or repainting. Since 2014, Josh has used paintless dent repair to fix larger damage many people assume needs a body shop. Free estimates in Waco, Valley Mills, McGregor, Hewitt and nearby towns.

Body Line Dent Repair

Dents on body lines and panel edges are some of the hardest to fix. Paintless dent repair reshapes the metal to restore the original contour with no sanding, filler or paint, so the repair blends with your factory finish. Serving Waco and Central Texas.

Pre-Sale & Lease-Return Touch-Ups

Selling your vehicle or turning in a lease? Remove dings and dents first to avoid lease-end charges and boost trade-in or resale value. Paintless dent repair keeps the original factory paint. Mobile service in Waco and the surrounding area.

In his words

What Josh says

We are so pleased with the work of Prairie Chapel Productions. The commercial they produced for our business was very impressive and so well done.

Very professional crew and no doubt that they are striving to deliver a quality product.

From his Google review

Prairie Chapel Productions nailed it with the commercial they put together for us! Very high end look that helped our page and presence shine! Couldn’t be happier!

Josh DownieJosh’s Paintless Dent Repair

Let's make something together

Ready to tell your story?

Give us a call or send an email. We'll set up a free consultation to talk about your business and what would help most.

Based in Crawford, near Waco, Texas, serving Waco, Hewitt, Woodway, Robinson, McGregor and all of McLennan County.

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